Home   |   Contact Us  |   Student Hub   |   Purchasing for your Department

1..

T: 0871 237 0808 E: student@pixel-store.co.uk

Home 35mm SLR Medium Format Large Format Lomography Accessories Contact Us
.
.

Categories 




.

Information 

Supplying your Department 

We supply to all Schools, Colleges and Universities.
See our
Teachers Hub for more information


 

 Returns


Cancelling your order

You have the right to cancel your order anytime prior to despatch and up to 7 days after you receive the goods for a full refund.

Please read the following 3 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.

There are 3 ways to cancel your order:

  1. By post to:
    Pixel-Store Group
    136 Albert Road
    Plymouth
    PL2 1AQ
    England

  2. By contacting Customer services by phone on 0871 237 0808

  3. Email: sales@pixel-store.co.uk

If you exercise your right to cancel your order, you will be responsible for returning the goods to Studentphotostore at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.

  • The goods must be returned with all accessories, packaging, instructions and any other items included with it at time of sale (including free gifts). You must take reasonable care of the goods and return them in its original, undamaged condition.

  • A proof of purchase must be supplied.

  • Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you (except within the first 7 days of receiving the order).

  • Returns must be made within 28 working days from date of notice. After that the buyer is deemed to have accepted the goods.

  • Products intended for "resale", is classified as business to business transaction, and is excluded from the standard Distance Selling Regulation. 

Faulty or incorrectly described goods

In the case of faulty or incorrectly described goods, please notify us (as described above), we will ask the you to return the product to us with a covering letter, any shipping costs incurred will be refunded by us. 

All goods returned as faulty will be checked and if found to have no fault will be returned to you. We have the right to have the faulty item checked by an Independent authority. No refund will be processed until the returned goods have been received back into our warehouse.

You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.

Once you have notified Studentphotostore that you are returning your order and Studentphotostore have received the goods back undamaged, we will offer:

  • Within 30 days - A replacement, full refund (or if customer requires, a repair)

  • Over 30 days, but within the warranty period - A repair, or if this is not possible, a replacement, or if this is not possible, a refund 

This does not affect your statutory rights.

Complaints

We value our customers' satisfaction very highly. If you have any complaints regarding your order please email our support team on sales@pixel-store.co.uk or call 0871 237 0808

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section. 

We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.

Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufacture and may change without notice.

We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason



....
......
>
Home   |   Contact Us  |   Student Hub   |   Purchasing for your Department
.
Copyright 2012 Studentphotostore (Operated by Pixel-Store)